Shipping & Returns

 Welcome to our Shipping and refund Policy page. Here, we outline the important details regarding Refunds, shipping and delivery of your orders placed on our website. Please take a moment to review this information to ensure a smooth and transparent shopping experience.

General Refund Guidelines: (Excluded personalized items)

  • If you are not completely satisfied with your purchase, you may be eligible for a refund under certain conditions.
  • Refund requests must be made within 30 days from the date of purchase. After this period, we may not be able to process your refund.

Refund Eligibility:

  • To be eligible for a refund, the item(s) must be unused, in their original packaging, and in the same condition as when you received them.
  • Personalized items, including custom engravings or monograms, are generally non-refundable. However, if the personalized item received is incorrect due to an error on our part (e.g., wrong engraving or design), we will gladly refund your purchase or provide a replacement.

Personalized Items and Our Error:

  • In the case of personalized items, refunds will only be granted if the error is attributed to our manufacturing or customization process. We take full responsibility for correcting any mistakes caused by our team.
  • If the personalized item is incorrect due to information provided by the customer during the ordering process (e.g., spelling errors, incorrect names), we cannot offer a refund. Please review your order carefully before confirming.

Refund Process:

  1. To initiate a refund request, please contact our customer support team through the appropriate channels, providing your order details and the reason for the refund.
  2. Our customer support team will review your request and provide you with further instructions on how to proceed.
  3. If your refund request is approved, we will process the refund using the original payment method. Please note that it may take several business days for the refund to be reflected in your account, depending on your financial institution's processing time.

Return Shipping:

  • If a return is required as part of the refund process, you will be responsible for covering the cost of return shipping unless the return is due to an error on our part.

Exchanges:

  • If you wish to exchange an item for a different size, color, or style, please contact our customer support team. Exchanges are subject to availability and may be subject to additional shipping charges.

Lost or Damaged Returns:

  • We recommend using a trackable shipping method when returning items to us. We cannot be held responsible for lost or damaged returns during transit.

     

Shipping Policy

Order Processing Time:

  • Once your order is successfully placed, it will undergo processing within 5+7 business days. During peak seasons or promotional events, processing times may be slightly extended. You will receive an email confirmation once your order has been processed and is ready for shipment. Every Item is made to order and made with extra love which takes time.

Shipping Methods and Delivery Time:

  • We offer a variety of shipping options to cater to your needs. These options may include standard, expedited, and overnight shipping.
  • Delivery times vary depending on the shipping method and your location. Estimated delivery times are provided during the checkout process, but please note that they are estimates and not guaranteed arrival dates.

Shipping Costs:

  • Shipping costs are calculated based on factors such as the shipping method selected, the destination address, and the total weight of your order. You will see the shipping cost during the checkout process before confirming your order.

Order Tracking:

  • Once your order is shipped, a shipping confirmation email will be sent to you. This email will contain a tracking number and a link to the carrier's website, allowing you to monitor the progress of your package in real-time.

International Shipping:

  • We offer international shipping to many destinations around the world. Please note that international orders may be subject to customs duties, taxes, and import fees. These additional charges are the responsibility of the recipient and are not included in the product or shipping costs.

Order Modifications and Cancellations:

  • If you need to modify or cancel your order, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, we cannot guarantee changes once an order has been processed and shipped.

Address Accuracy:

  • It is essential to provide accurate and complete shipping information during the checkout process. We cannot be held responsible for delays or issues caused by incorrect or incomplete addresses. Please double-check your shipping details before finalizing your order.

Undeliverable Items:

  • If a package is deemed undeliverable due to incorrect address, refusal to accept the package, or other reasons, it will be returned to our warehouse. In such cases, we will contact you to arrange for reshipment. Additional shipping charges may apply.